Terms and Conditions

1. By placing an order with Naked Wines you are confirming that you are 18 or older. It is illegal for us to sell alcohol to anyone under the age of 18.

2. When you give Naked Wines your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering wine. If you're claiming a free case of wine, gifted by one of our partners for example, you will still need to provide us with card details - even if we're not charging you anything.

3. Payment will be taken from your card as soon as you have placed your order, any of your subscriptions is fulfilled, or your monthly Angels payment / MarketPlace payment (if appropriate) is due. When you place an order, we will securely store your card details so it's easier for you to place any future orders. We will never take payment from your card unless you authorise us to do so.

4. If you register more than one card with Naked Wines and we are unable to charge your default card, we will next attempt to charge your other registered card(s). By registering more than one card with Naked Wines, you authorise this practice.

5. We reserve the right to cancel any orders we cannot fulfil for any reason. If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order.

6. Our standard delivery service is 1-2 days (Monday to Saturday) to most UK addresses, when you order before 5pm. Delivery takes place when products are left at your delivery address or with someone else in accordance with your instructions.  If we are swamped with orders, we will bring the 5pm cut-off forward so that we can keep our promise to the customers who have already ordered.

7. The standard delivery charge is £6.99 OR it's free if you spend £100 or more. Next day or named delivery is £7.99. Some premix cases may not qualify for free delivery (which we'll make clear on the website). If you're using a voucher or a gift card to buy your wine, or claiming a free bottle, you have to spend £100 of your own money to qualify for free delivery. 

8. We are unable to guarantee delivery dates to some areas of the UK (see the full list of out-of-area postcodes here).

9. We aim to meet all delivery dates on a best endeavours basis. On the off chance your order goes missing, or we are advised by our courier that it couldn’t be delivered, we will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 days, we will offer you a full refund. 

10. For your own safety we reserve the right to contact your card issuer for the purposes of carrying out security checks.

11. Any promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated.

12. There are certain products, such as pre-order deposits and tasting tickets, that may only be purchased with cash. By cash, we mean money you've deposited into your Naked Wines account or payments from your credit or debit card. If you have any credits in your account, for example, credits for a wine you didn’t like, these cannot be used towards the purchase of these products.

13. Products offered by us are displayed on our website in 'real time'. Any product may be withdrawn from offer without notice.

14. If for some reason we're unable to fulfil your exact order, we'll substitute bottles with similar wines, or other bottles we think you'll love. Any substitutions we make will be of at least the same value as the wines you ordered.

15. All of our wines are covered by our 100% hassle-free guarantee. We want you to enjoy the wines you buy from us - so, if you tell us a wine was faulty, or just not to your taste, we’ll pop a credit on your account for you to put towards another order. This credit can only be used to buy products on our website and is not redeemable for cash. In the event we determine, in our sole discretion, that a customer is using this guarantee in a manner that is excessive or abusive, we reserve the right to revoke the guarantee for that customer with respect to future purchases.

16. You may return your wine for any reason and receive a full refund under the following circumstances: (i) you contact us and let us know that you would like to return the wine within 14 days of receiving the wine; and (ii) you return the wine to us in the condition you received it - i.e., labels intact and seals not tampered with - within 14 days of telling us you would like to return the wine. You may be responsible for the cost of return shipping.  If you wish to return your wine, but do not meet one or both of the above criteria, we may, at our sole discretion, decline your refund request or refund you in credit that may only be used to make purchases on our website.

17. If you send a gift to someone else from Naked Wines, you agree to your name and postcode being included with the gift so the recipient knows who it’s from. 

18. These terms are governed by the laws of England and Wales. In the event of any claim or dispute arising out of or in connection with these terms, and any orders placed thereunder, the courts of England will have exclusive jurisdiction over them.

If you're lucky enough to receive a voucher or gift card from one of our partners, OR a gift certificate from a friend, here's how they work:

Vouchers

1. Our vouchers are for first time customers only (apart from a handful of exceptions) and they can be redeemed online or over the phone.

2. They cannot be combined with any other offer or promotion (Angel prices for example) and they're one voucher per person (i.e. we can't stack them otherwise we'd be giving too much wine away!).

3. They're also for one-off purchases only i.e. you're not required to join any type of wine club when redeeming your voucher (although we will invite you to become an Angel!)

4. Our vouchers typically have a minimum spend associated with them, unless otherwise stated. For example:

   • £75 off a case worth £134.99 or more (excl. delivery, £4.99 to most UK addresses

   • £80 off a case worth £119.99 or more (excl. delivery, £4.99 to most UK addresses)

5. BUT please note, the minimum spend does vary from voucher to voucher so please refer to the voucher itself.

6. Before you get spending, you'll have to register with us first, including email address and credit/debit card details. We'll use your card details to verify your age in addition to taking payment.

7. Your voucher can be used against the vast majority of cases on our site (we will make it clear if you can't) - as long as it hits the minimum spend. And please see voucher for any expiry date that may apply. We reserve the right to update the offer at any time.

8. In the unlikely event that your voucher promotes a specific case of wine and you cannot find this on our site, please get in touch with our Customer Happiness Team on 01603281800 who'll be happy to place the order for you.

9. As with all orders, if you're not happy with any of the wines for any reason, they are covered by our 100% hassle-free guarantee - just let us know and we'll add a credit for the price paid to your account.

Gift Vouchers / Gift Cards

For the purposes of these terms and conditions 'gift cards' refers to both physical gift cards and digital gift cards unless otherwise stated.

1. Our gift cards can be redeemed online or over the phone by new or existing customers.

2. They cannot be combined with any other offer (money-off vouchers for example).

3. You're welcome to use your gift card for one-off purchases, and you're not required to join any type of wine club when redeeming it (although we will invite you to become an Angel!)

4. Before you get spending, you'll have to register with us first, including credit / debit card details (even if you're not spending any of your own money), so we can verify your age, check where to send the wine to - and take any necessary payment for delivery or if you decide to top up your spend.

5. Your gift card can be used against the vast majority of cases on our site (we will make it clear when redeeming the gift card).

6. If you want to treat yourself to more than the gift card value (i.e. your wine plus delivery costs comes to more than the value of your gift card), we will charge the outstanding balance to your registered credit / debit card (OR use up any existing Naked Wines account balance if applicable).

7. If you don't use the full balance of your gift card in the one transaction, the outstanding balance will sit in your Naked Wines account ready for your next order.

8. Once redeemed, your gift card balance cannot be transferred to other accounts or used to purchase other gift cards.

9. Gift cards are valid for at least 12 months from the date of purchase unless otherwise clearly specified on your gift card email and can be loaded with between £20 and £500. Gift cards are not available for use in the Republic of Ireland.

10. As with all orders, if you're not happy with any of the wines you order through the gift card for any reason, they are covered by our 100% hassle-free guarantee - just let us know and we'll add a credit for the price paid to your account.

11. If you’ve already redeemed your gift card, to remind yourself what your remaining gift card balance is, you can visit your account page - or get in touch with our Customer Happiness team on 01603281800.

12. Gift cards should be treated as cash. Naked Wines cannot accept any liability for lost, stolen or damaged gift cards.

13. Angel account balance cannot be transferred into Naked Wines Gift Cards, they can only be purchased with a valid debit / credit card.

14. Our standard T&Cs also apply, which you can read here.

Naked Wines Gift Certificates

1. Naked Wines Gift Certificates can be bought online or over the phone, to pass onto a friend. N.B. These differ to the vouchers / gift cards mentioned above, which are offered by our partners as a reward or thank you.

2. These gift certificates are like cash (i.e. can be used to buy anything on the site) - and we'll send the certificate to the lucky recipient via email, with full instructions on how to claim it.

3. They can be stacked (unlike our partner vouchers / gift cards) - and they can be used in conjunction with partner vouchers / gift cards.

4. Before claiming a gift certificate, you'll have to register with us first, including credit / debit card details (even if you're not spending any of your own money), so we can verify your age and we know where to send your wine to.

5. As with all orders, if you're not happy with any of the wines for any reason, they are covered by our 100% hassle-free guarantee - just let us know and we'll add a credit for the price paid to your account.

We operate a fair use policy on all promotional vouchers

We honour vouchers honestly earned from our partners, but the majority of our money-off vouchers (and some of our gift vouchers) are for new customers only. So if you're an existing customer who has already used a voucher, you won't be able to redeem a second one, but you're welcome to pass it to a friend!. N.B. We reserve the right to close your account(s!) if we suspect that you are downloading and redeeming vouchers from a voucher site, EVEN IF you set-up multiple accounts in the name of your pet hamster and vole. It is just not fair on us, our winemakers and other customers. We reserve the right to modify or cancel our vouchers/offers without notice.

1. If you post a comment on any of the public walls around the site (i.e. the Winemaker walls, the Wine Page walls and your Naked Me profile wall), your comments will be in the public domain and will therefore be visible to anyone who visits the site. Your taster profile URL (e.g. https://www.nakedwines.co.uk/taster/firstname-lastname) will also be visible and searchable online.

2. Again, wine ratings and comments posted on your 'Naked Me' profile page will be fed through to the relevant wine page, and therefore visible to anyone who visits the site.

3. If you don't want your Naked Me wall conversations to be visible, then please set your profile to 'private'. You can do this here, but please note your taster profile will remain visible and searchable online as long as your account remains active with us, and regardless of whether it is set to public or private.

Community Guidelines

Naked Wines connects everyday wine drinkers with the world’s best independent winemakers. To make sure all of our staff, customers and winemakers have a positive experience interacting on our website, we have Community Guidelines to outline what we do and do not allow on our website.

1. Keep it respectful, inclusive and friendly: The purpose of our groups and walls is to connect you to one another and to our winemakers - and to have a little fun along the way. We may remove content that violates our guidelines, including comments or media that contains:-

• Hateful activities or language directed at individuals or groups (this includes any negative stereotypes, prejudices or attacks)

• Irrelevant or non-purposeful material

• Spam (this includes linking to websites that are unsafe, deceptive, untrustworthy, unoriginal or facilitate spam)

• Explicit content (this includes content that risks harm to people or animals, including sexual, physical or financial exploitation)

• Misinformation (this includes content that may harm individual or public safety or trust)

• Harassment or privacy violations

2. Respect one another’s privacy: Please don’t post any personal information, photos or videos that you’re not authorised to share. We endeavour to remove any private information that is shared as quickly as possible.

3. Be proactive: If you do spot a post or comment that breaks our community guidelines, please report it. You can do this by clicking on the little arrow in the top-right hand corner of a post and clicking on the ‘report’ button.If you’d like to discuss anything in more detail, then please get in touch over the phone or via email, and we’ll do our best to helphelp@nakedwines.com 01603281800

You’ll still be able to see someone's account, posts and comments after you report them. To see less of their content, you can unfollow them. To block messages from other users on your Naked Wines wall, you could make your profile private. Negative and distasteful comments are luckily few and far between - but rest assured we are here to help and step-in if the need arises.

1. When you become a Naked Angel, you'll be helping our network of talented winemakers to make delicious wines, for less.

2. You support them by placing £10 a month into your Naked Angel Account towards your next order, yours to spend on ANY of our wines, whenever you want.

3. In return for your support, you save up to 33% every time you order (i.e. you pay the Angel Price rather than the Market Price listed next to each product, unless you're using a money-off voucher - see point 6 below).

4. Angels are also offered a free premium bottle of wine every month if you order a case while stocks last (does not apply to our big Christmas cases and other pre-packed offers). To claim your free bottle, add it to your basket from your Naked Me page, unless we've added it already!) and checkout with at least 11 or 12 other non-Marketplace bottles.

5. Please note:

   • There is no obligation to order whatsoever. You decide when you want to order (if at all!) and what you want to order.

   • Your monthly payments will be transferred from your registered debit or credit card at the same time every month (you can change your payment date on your My Account page). N.B. If we cannot take your monthly payment from your default card for whatever reason (for example, the card has expired), we will attempt to auto-update your card details for you, to save you the bother of having to call us with updated information. Failing that, we will automatically take your Angel payment from another registered card on your account. Or finally, we will get in touch and request new card details! Please note, once we have new card details, we will take your Angel payment for that calendar month and the previous calendar month, unless you tell us not to.

   • Your Naked Angel Account balance will be used to make purchases in accordance with a “First-In First-Out” (“FIFO”) method, meaning the first-added or oldest funds will be used first to make any purchases on our site and will be withdrawn first in the event we return some, but not all, of your Naked Angel Account balance to you.

   • If you place an order that totals more than the balance in your Naked Wines account, then we will debit your registered debit / credit card the difference.

6. VOUCHERS AND GIFT CARDS: If you have a promotional money-off voucher in your account, or a gift voucher / gift card, these are only redeemable against the standard price, not the Angel price, unless otherwise stated.

7. GIFT CERTIFICATES: As these are like money, there is no Angel discount when buying Naked Wines Gift Certificates BUT you will still receive your Angel discount when you spend a gift voucher.

8. You can cancel your Naked Angel Account at any time. You can cancel via email at hello@nakedwines.com OR by calling us on 01603281800. Please note, that if you have any vouchers OR goodwill credits OR Fine Wine Bond Wine Credits in your account, we cannot refund these - as they are not cash nor are they convertible into cash. But as mentioned above, you will get back every unspent penny that you've paid in!

9. ANGEL FUNDS REFUNDABILITY

   • Persons who became Angels before March 12, 2024:

     • Your unspent Angel contributions are refundable in cash or redeemable for merchandise of an equivalent value available on our site (e.g., wine), whichever you prefer.  

   • Persons who became Angels on or after March 12, 2024:

     • Your unspent Angel contributions are refundable in cash or redeemable for merchandise of an equivalent value available on our site (e.g., wine) in our sole discretion while you remain an “Active Angel.”  Active Angels have made an Angel contribution or a purchase on our site within the last two years. 

     • If you are no longer an Active Angel, your unspent Angel contributions will expire and will no longer be redeemable on the site. 

   We reserve the right to change this policy at any time in our sole discretion.  Any changes to this policy will be reflected as updates to these terms and conditions.   

10. Closing a Naked Angels Account when someone dies: we understand that it can be overwhelming to sort practical matters when someone close to you dies so we want to make it as simple as possible. Call us on 01603281800 and we'll do our best to help. We will require a copy of the death certificate of the deceased before we can release any funds to the executor by cheque. No further funds will be placed into the Naked Angel Account once we are notified. Please note: If you want the cheque to be addressed to anyone other than "the executor" we'll require a copy of the will. Copies of any documents you send us will only be held until the cheque has been sent out.

What does Angel exclusive mean?

Angel exclusive means that Angels will always get first dibs on all new products as soon as they hit the website (usually around four weeks). They'll also get priority access to low stock / scarce wines - and some of our most popular wines. Once Angels have had first dibs, these products will be released to all customers to purchase at the list price, however Angels will always have a chance to buy them first.

Naked Wines Charitable Trust

In March 2021 we set up the Naked Wines Charitable Trust (charity number 1193917), to better harness the strength of our community to give back to society.

As an Angel, we will contact you from time to time to let you know what charitable activities we're supporting, and there will be opportunities to make a donation from your Angel balance or registered card. If you would like to claim Gift Aid on your donation, you will need to sign a Gift Aid declaration form in order for us to make a valid claim on your donation.

1. Naked MarketPlace is a place for us to show you the PICK of the parcels offered to us, at the best price we can negotiate for you. The deals are set up so that everyone wins:

   • You our customers get a better deal on the parcel than you can any other way

   • The winemakers get a big order

   • We take 10% for making sure everyone gets what they bargained for

2. How the MarketPlace deals work:

   • Every week, we pick the BEST parcel, negotiate the BEST price with the winemaker, and put the deal live on the website

   • Each deal lasts for one week and the deal ONLY goes through if the minimum number of cases are sold i.e. "This Pinot Noir usually sells for £20 a bottle in New Zealand, but I'll sell it to you for £10 a bottle if 1000 of you buy a case."

   • A deal can be a 6 or 12 bottle case of the same wine OR a mixture of different wines from the same winemaker

   • The price customers see is:

     • The price negotiated by us with the winemaker

     • Converted into £ Sterling

     • Plus duty, VAT, CCT and postage and packaging

     • Plus commission of 10%

   • Customers can bid for as many cases of the same deal as they like (N.B. you will need to register with Naked Wines to place a bid).

   • If, when the deal ends, the number of bids exceeds the minimum, then the deal is binding on all parties!

     • The seller is committed to deliver the ordered volume to Naked Wines' local agent within four weeks of the deal ending

     • Naked Wines will collect the bid price from the customers i.e. the money will be taken from customers' registered Naked Wines' card OR we'll use any cash already in your Naked account

     • And Naked Wines will pay the pitch price, in local currency, at the exchange rate prevailing, within 10 days of the seller delivering the wine and export documentation to Naked Wines' specified agent.

   • If the deal expires and the minimum volume has not been achieved, then nothing happens. The seller does not deliver the wine, get any money OR get charged any money - and the customer is not charged anything and does not receive any wine.

3. Refunds: Our 100% hassle-free guarantee still applies to our MarketPlace wines i.e. if you don't enjoy it, or it's faulty for any reason, just let us know and we’ll add a credit back on your account for you to put towards another order.

4. Angels: There is no additional Angel discount on MarketPlace cases as they already have HUGE discounts - and most of the winemakers don't need Angel backing as the majority of the wines are already made.

5. Delivery: Delivery is included in the price that you bid - so there's no extra delivery charge to pay. N.B. Out of area postcodes will be charged their standard delivery charge, less £6.99.

6. Vouchers: You cannot use vouchers on these cases as they already have HUGE discounts - and the transaction is really between you and the winemaker, not between you and Naked Wines.

For a full list of Q and As, please click here.

1. We occasionally invite you to pre-order wines that are currently out of stock, or new exciting wines that will be added to our range.

2. We typically ask you to put down a £10 deposit to secure 6 bottles. This may as an 'Advance Booking' on your order history.

3. You can pay your deposit using your registered card, any cash in your Naked Wines account or any Fine Wine Bond interest (you can't use vouchers or account credits). When the wine is on its way, we'll email you to remind you that you've pre-ordered a case - and we'll tell you when it's due and how much balance you owe (which you'll pay when we send your order over to our warehouse, up to a week before we ship you the wine).

4. If you've changed your mind, you can cancel your order - and we'll give you your £10 deposit back.

5. When we process pre-orders behind the scenes, we will refund the £10 deposit back to your balance before processing the wines. You will see this appear as an 'Advance Booking Cancel' on your order history. Please note this does not mean we have cancelled your pre-order and it will arrive as expected.

6. Our 100% hassle-free guarantee still applies to our Pre-Order wines i.e. if you don't enjoy it, or it's faulty for any reason, just let us know and we’ll add a credit back on your account for you to put towards another order.

7. Please note, pre-order delivery dates are estimates and the delivery date is subject to change. If there is a delay on the wines arriving in the UK we will inform you by email.

8. Delivery charges are standard i.e. free to most UK postcodes if the wine is £100 or more.

1. As of the start of August 2015, we've introduced a new service where customers can order wine via text message!

2. This service runs (Mon-Fri 9am-5:30pm, Sat 9am-1pm) - and we'll aim to reply to all texts within 20 minutes.

3. To use this service, you have to register with Naked Wines (including address and card details) and you need to opt-in, which you can do so here.

4. Please note that you have to register via the main site or the mobile site. You cannot currently register via the app.

5. When you opt-in to the service, you'll have to provide us with a mobile phone number, which we'll store securely with your other personal details.

6. Once you've opted-in, we'll text you a verification code which you'll need to input on the website. And once we've received this code, we'll confirm the number you can use to place orders!

7. The beauty of the service is you can ask us to order you a specific case OR you can tell us the types of wines you like and we'll create a case for you.

8. We'll use the default card on your account to pay for your order (or any account balance), and we'll deliver to your standard delivery address unless you tell us otherwise. Standard delivery is £6.99, or free if you spend £100 or more. Next day or named delivery is £7.99. N.B. If you have a Naked Delivery Pass, delivery will be free. Please see our Delivery Pass T&CS here.

9. We won't text you about any other offers etc unless you agree to this - and any texts you send will cost you your standard network rate (texts sent by us are free).

1. Our Naked Fine Wine Discovery Club members receive a selection of fine wines every three months, along with full winemaking and tasting notes to swot up while you drink!

2. Fine Wine Discovery Club cases contain 6 bottles and cost £99.99.

3. Delivery for Fine Wine Discovery Club cases is always free!

4. We'll email you roughly 7 days before each case is due so if the timing's not right, you can postpone your order by a month or skip a case. If you skip your case you’ll receive an email in 3 months when the next case is ready to check you’d like us to send it. There’s no limit to how many times you can skip a case - you’re in control.

5. Unfortunately you can't add any additional bottles to your case as it is specially packed just for Fine Wine Discovery Club members.

6. You can cancel your membership to the club and get your money back at any time if you're not happy - just email help@nakedwines.com and we’ll do the rest.

1. To ensure you never miss out on your favourite wine/s again, you can pop your name on the reserve list of a particular wine to guarantee first dibs every time a new vintage lands.

2. You tell us how many bottles (6 / 12 / 15 / 18) and we’ll make sure you're the first to know when a new vintage arrives (which is typically once a year)

3. We'll let you know at the point you pop your name on the list when the wine is roughly due to land each year, but please be mindful that this is an approximate date as the winery and shipping gods change our plans sometimes...

4. When the wine is on its way to our warehouse, we'll send you an email to let you know it's landing soon (with an approximate delivery date). And unless you tell us not to, we’ll pop your wines in the post so you don’t need to lift a finger.

5. There's absolutely nothing to pay until we send your order over to our warehouse, up to a week before it's shipped, and our 100% hassle-free guarantee still applies to our MarktetPlace wines i.e. if you don't enjoy it, or it's faulty for any reason, just let us know and we’ll add a credit back on your account for you to put towards another order.

6. You’ll pay the current Angel price for the wines (at the time of shipping). Our usual delivery charge applies. Standard delivery is £6.99, or free if you spend £100 or more. Next day or named delivery is £7.99. N.B. If you have a Naked Delivery Pass, delivery will be free. Please see our Delivery Pass T&CS here.

7. There are absolutely no tie-ins or commitments, and you can take your name off the reserve list at any point here.

8. Please note, we don't offer this service on all of our wines - and if we decide to stop stocking a wine for any reason, we will email you to let you know, and we won't be able to ship you any more of that wine. Equally, if a winemaker has a poor harvest, and yields are down, then we reserve the right to reduce your allocation to share out the spoils - or in very rare cases, we may have to cancel your allocation.

9. N.B. If you're an Angel and your case coincides with your monthly free sample, we can add your free sample to your case, as long as there are 12 or more bottles in your case (although this doesn't apply to our Christmas Collections).

10. To never miss out on a favourite wine, give our Customer Happiness Team a call, or check out the wine page where you’ll be able to pop your name on the list!

Our next day and named day delivery service does not apply to certain postcodes, and standard delivery timescales are typically longer. Please see below for a list of exceptions – and please note that we don't offer Saturday deliveries to any of the postcodes listed below.

• Orders to the following postcodes take 2-3 working days to arrive: AB10 to AB56, AB99, BT1 to BT49, BT51 to BT58, BT60 to BT71, BT74 to BT82, BT92 to BT94, DD6 to DD11, EH35 to EH46, FK14, FK18 to FK21, IM1 to IM9, IM99, IV1 to IV20, IV24, IV25, IV28 to IV39, IV63, KA27, KA28, KW1 to KW3 to KW14, KY9, KY10, KY14 to KY16, PA21 to PA33, PA35 to PA38, PA41, PH5 to PH9, PH10 to PH26, PH30 to PH39, PH49, PH50, PO30 to PO41, TD1 to TD8, TD10 to TD14

• Orders to the following postcodes take 3-4 working days to arrive: DB99, IV21 to IV23, IV26, IV27, IV40, PA20, PA34

• Orders to the following postcodes usually take 5-6  working days to arrive or a little longer in very remote areas: HS1 to HS9, IV41 to IV49, IV51 to IV56, KW15 to KW17, PA42 to PA49, PA60 to PA78, PA80, PH40 to PH44, TR21 to TR25, ZE1 to ZE3

We're unable to offer Saturday delivery to the following postcodes: AB10 to AB16, AB21 to AB25, AB30 to AB39, AB41 to AB45, AB51 to AB56, AB99, FK20, HS1 to HS 9, IV1 to IV9, IV10 to IV28, IV30 to IV32, IV36, IV40 to IV49, IV51 to IV56, IV63, KW1 to KW3, KW5 to KW9, KW10 to KW17, PA20 to PA38, PA41 to PA49, PA60 to PA78, PA80, PH20 to PH26, PH30 to PH44, PH49 to PH50, ZE1 to ZE3

N.B. If you have a Naked Delivery Pass and want wine delivered to one of the postcodes listed above, we won’t be able to offer you next / named day options. 

1. We offer a Click and Collect delivery option throughout the UK, to over 7,000 Yodel Stores. We'll offer this as an option on the checkout page, so look out for a big blue button!

2. Click and Collect delivery is the same price as our standard service (£6.99 or free if you spend over £100. It’ll also be free if you have a Naked Delivery Pass). You'll have up to 10 working days to collect your wines once they have arrived.

3. Once you've placed your order with us, we'll send you an email confirming your order and delivery location. You’ll also receive an email when your order has left our warehouse, plus another once they've arrived at your collection point, so you know they're ready to collect.

4. You'll have up to 10 working days to collect your wines once they have arrived - and if you don’t manage to collect them within that time-frame, they’ll be returned to our warehouse and your money refunded.

5. When collecting your wines, you'll need to bring some photo ID (driver's licence or passport is best) and the email we send you to confirm they’ve been delivered.

6. Please note, if you want to cancel your order once you've placed it, you should contact Naked Wines directly.

We use "cookies". Cookies are small snippets of text that are stored on your device. When you request a page from our website or application, the cookies are sent to our web server, and when we send a page back to you our server may add to or change these cookies. Without cookies, we would not be able to know that you are the same person from page to page.

We use cookies for a variety of reasons, such as remembering the contents of your basket. We also use analytics software, which allows us to track and measure patterns of behaviour so that we can improve our website and application. In the table below we list details of all the software we use for this purpose.

Additionally, we have partnerships with some carefully chosen third party services which involve including some code on our website and application, for example so that we can measure the effectiveness of our marketing activities, enable you to share content with your friends or login via a social media account. In some cases these partners may also store and retrieve their own cookies on your computer or phone. Cookies set by third party services other than www.nakedwines.co.uk are known as "third party cookies".

In accordance with the Directive on Privacy and Electronic Communications 2003 and General Data Protection Regulation 2018 (GDPR), and to be as open and transparent as possible, we have provided more information on the cookies in use here. These details may change over time as we continue to develop our website and application. You can change the settings in your web browser or application to allow or deny different websites from setting cookies.

The table below explains the cookies we use and why.

Email tracking

We use a third party provider, Adestra, to deliver our marketing emails. We gather statistics around email opening and clicks using industry standard technologies.Open tracking uses a one pixel by one pixel clear GIF image, which is stored as a temporary file on the user's computer or mobile device. When this image is downloaded, Adestra registers the email recipient as having opened an email. This is not used for any other tracking, except for tracking an email open.By registering on our website, you are consenting to us tracking when you open an email. For more information, please see Adestra's privacy policy.

To the person sending an invite:

1. Every Angel is invited to send a welcome deal to their friends who don't currently shop with Naked Wines, via email, Facebook and Twitter.

2. This deal may vary, but you can find the details via the 'Invite a friend' link in the menu once logged-in, or by visiting www.nakedwines.co.uk/invitefriends.

3. You can send the deal to as many friends as you like, as often as you like, but your friends will only be able to redeem the deal if they're new to Naked Wines.

4. By inviting a friend, you confirm that you have their consent for us to email them their offer code, plus one reminder. They have 30 days to claim - after that, we’ll delete their data.

5. If your friend decides to take up the deal, they're under no obligation to buy again or become an Angel (but we will invite them to become one!)

6. For every friend that orders off the back of your invite, we will credit your Naked Wines account with £10 as soon as their order is shipped.

7. This £10 credit is like cash i.e. it has no minimum spend and can be used against any products on the website.

8. N.B. If you decide to cancel your Naked Wines account, this money won't be refunded to you (just any unspent money you've paid in yourself).

9. Naked Wines reserves the right to withdraw or revoke the £10 credit offer or change the amount of the credit at any time, if it determines that it the 'Invite a friend' deal is being abused or it is appropriate to do so.

To the person receiving an invite:

1. If you're new to Naked Wines, you're welcome to redeem any 'Invite a friend' deal sent to you by an existing Naked Wines customer.

2. If you have been invited, we'll send you an email with an offer, and one further email reminder. If you don't claim the offer, we'll remove your information from our database after 30 days.

3. The details and conditions of the deal will be explained in the invite.

4. The deal cannot be used in conjunction with any other offer or voucher.

5. If you take up the deal, you're under no obligation to buy again or become an Angel (i.e. a member), but we will invite you to become one.

6. If you do decide to order and you don't like the wines, our 100% hassle-free guarantee still applies - just let us know and we'll add a credit for the price paid to your account for you to put towards another order.

1. Our Wine Genie service is the perfect solution for busy folk who’d like someone to do their wine shopping for them.

2. It’s our job to make sure you have a wine rack full of wines you’re going to love, and as a Wine Genie member, you only pay us when we get it right (if we offer you 'Try Before You Buy' - more on that below!).

3. You can sit back and let us do everything for you, or you can be really specific if you want to.

4. The sit back route:

   • Pop you name on the Wine Genie list

   • We’ll send you a case of wines to get you started

   • If we know what you enjoy, we’ll customise the wines to your taste…

   • ...if not, we’ll send you some crowd-pleasing customer favourites

   • You drink them (the hard part)

   • And ideally you tell us what you think (with just a couple of clicks)

   • We’ll only bill you for the wines you’ve told us you love (if we offer you ‘Try Before You Buy’ - more on that below)

   • And when you’re running low, we’ll send you your next case to enjoy…

5. The more specific route:

   • All of the above! But you can hop online and give us more specific instructions:

   • How frequently you want to receive a case (every 1, 2 or 3 months)

   • Whether you want to receive a mixed, all red or all whites case

   • An indication of the kind of price you’re comfortable paying

   • Plus how many bottles you’d like to receive in each case (12, 15 or 18).

6. A few practical bits...

7. We’ll send your wine to your default delivery address (which you can update at any time here).

8. If we’ve offered you an introductory case for a total spend of £6.99* (equivalent to our standard delivery charge), you will only pay that amount for the wines in that case, including the delivery charge. *Or the cost of our standard delivery charge

9. There are no tie-ins or contracts, and you can cancel your membership at any time. Plus our usual 100% hassle-free guarantee applies i.e. you only pay for wines you love.

10. We also reserve the right to cancel your Wine Genie membership at any point if we don't think we're right for one another.

11. For our full standard terms and conditions, please take a look here.

What will my Wine Genie cases cost?

If you're on 'Try Before You Buy', you've got nothing to pay upfront! We'll bill you 30 days after we've created your order (or the day after you’ve been online and told us what you think of all the wines in your case, if earlier), and then you'll pay the list price for each of the wines in your case. If you're an Angel and pay £20.00 a month into your Naked Wines account (or if you become an Angel), then you get preferential prices and you pay the Angel price for each of the wines in your case.

When you pop your name down for Wine Genie, we’ll ask you to tell us the average amount you typically spend on a bottle: between £7 and £10, between £10 and £15, or over £15, and every time you need a top up, we’ll suggest a case we think you’re going to love based on these price-points and your personal preferences. If the price of the recommended case is too much (or too little), we can change your case for you.

What’s the delivery charge?

Most Wine Genie cases come with free delivery! If you’re new to Naked Wines or if you’re an existing customer ordering a 6-bottle Wine Genie welcome pack, you may be asked to pay delivery on your first case depending on the case size and offer. The delivery charge will be made clear at the time of purchase.

What if I want to change the frequency or size of my cases?

As above, you can change the case size, colour, frequency and price-settings of your Wine Genie cases in your account page here. Or you can drop us a line and we’ll do it for you.

How are you so confident you’ll send me wines I’m going to love?

Every time you use our website or app to tell us whether you’d buy one of our wines again or not, we get to know you and your tastes a little bit better. If you’ve been with us for a while, we’ve created a whizzy algorithm based on your personal preferences, that does all the thinking for you - and picks wines you’ve already told us you love OR wines with a similar style profile. Equally, it avoids wines you’ve told us you didn’t enjoy - and those that are similar.

If you’re new to Naked Wines, the more you tell us what you enjoy, the better the recommendations going forward! So please download our app or hop onto your Naked Me page to give your wines a thumbs up or thumbs down.

N.B. Our app is currently available to Angels only.

Will I still get all of my Angel perks alongside my Wine Genie cases?

If you’re an Angel, you’ll only ever pay Angel prices - both on your Wine Genie cases and when you make ad-hoc purchases yourself! Plus, you’ll still be offered a free sample every month (which you’re welcome to claim on non-Wine Genie orders as usual), get first dibs on new parcels - and keep all your other perks.

N.B. You won’t be able to add your free bottle to your Wine Genie cases as our warehouse team pick and pack these cases separately.

Try Before You Buy

1. As part of our Wine Genie service, we will offer some customers the option to Try Before You Buy, on both their welcome case and ongoing cases.

2. What’s Try Before You Buy? It’s exactly as it sounds! You buy a case of wine, you pay a delivery charge if it applies, you drink the wines and tell us what you think, and we’ll only charge you for those you love.

3. Why are we offering this? You’re putting your trust in us... and letting us do your shopping for you. So it seems only fair you try before you part with your hard-earned cash!

4. How do we know what you enjoyed? Download our app where you can scan and tell us what you think of your wines (or hop onto your Naked Me page on the site) - and give each of your wines a thumbs up OR a thumbs down. For every wine you give a thumbs down to, we knock the price off the total to pay - and we make sure we never send it to you again (or anything similar!). N.B. Our app is currently available to Angels only.

5. At what point do we take payment? We'll take payment 30 days after your order is created, OR the day after you've given a thumbs up or thumbs down to all of your wines, whichever is the earliest. If you've not had a chance to drink and tell us what you think of all of your wines within 30 days, we will take payment on the 30th day, but our usual commitment still applies, i.e. if you tell us you didn't enjoy something at a later date, we will add a credit to your account for you to put towards another order.

6. Where will we take payment from? We will take payment from your registered debit / credit card, in combination with any Angel balance or credit you may have on your account. We’ll give you the heads up before processing the transaction - and will let you know once we’ve taken the monies. If for any reason we can’t take payment (i.e. your card has expired for example), we’ll use any back-up cards registered on your account or we’ll be in touch to request new card details.

7. If you’re offered Try Before You Buy, but you’d prefer to pay what you owe upfront, you can edit your payment settings by giving us a call, after you've received your sign-up case. And don’t worry, we will still offer you our 100% hassle-free guarantee on any wines you don’t love.

8. If we’ve offered you an introductory case for a total spend of £4.99* (equivalent to our standard delivery charge), you will only pay that amount for the wines in that case, including the delivery charge. *Or the cost of our standard delivery charge

9. Please note: we reserve the right to withdraw our offer of Try Before You Buy at any point, and we reserve the right to take funds earlier than the 30th day if we see fit (if you cancel your subscription for example).

10. If you’re not offered Try Before You Buy, you will pay for your Wine Genie cases at the point your wine ships. But rest assured, our 100% hassle-free guarantee still stands.

Wine Genie introductory vouchers

1. If we've offered you an introductory voucher for Wine Genie, our standard voucher terms and conditions apply.

2. In addition, please note:

   • Introductory vouchers may only be redeemed against your first order with Naked Wines

   • Your voucher may be redeemed against a six-bottle Wine Genie Taster case, or any purchase of 12 or more bottles from our range.

   • Wine Genie is limited to one membership per household or account

   • By claiming your voucher, you agree to share your personal data with us under the terms of our privacy policy.

We'll do everything we can to resolve any complaint you may have. You can reach our Customer Happiness Team by phone on 01603281800 (Mon-Fri 9am-5:30pm, Sat 9am-1pm). Alternatively, you can email us at help@nakedwines.com.

Click for the full Privacy Policy

Payment processing will be carried out by PayPal and/or Nuvei, which will process such data as independent data controllers pursuant to their privacy statements available at www.paypal.com and www.nuvei.com/legal/privacy-notice, respectively. You may exercise your data subjects rights towards PayPal and Nuvei in connection with their payment services by following the instructions in their Privacy Statements.

As part of the recruitment process Naked Wines Ltd will process any personal data you have provided for the purposes of considering you for suitable employment vacancies, communicating with you at various stages in the selection process, for on-boarding successful applicants and for retaining the applications of unsuccessful applicants in the form of a “talent pool” database. Naked Wines Ltd will be acting as Data Controller for these purposes.

The legal basis for our processing your information is the pursuit of our legitimate interests which are seeking job applicants in order to further the interests of our organisation and maintaining a database of unsuccessful candidates and speculative enquiries known as a talent pool. We will not process the information you have provided for any other purposes incompatible with those referred to above.

We will not share or disclose your personal data to anyone else.

The information you provide to us through this form and subsequently during the application process will be stored in our computer systems for a period of 365 days. You have the right to request access to, rectification or erasure of personal data that we hold about you as well as a right to object to and to a restriction of our processing of your personal data for the purposes described above. You may also lodge a complaint about us with the supervisory authority responsible for data protection.

1. Customers who sign up for the Barclays Subscription Payment Terms (the “Subscription”) will receive one case of wine (12 bottles) every quarter.

2. The total cost of the first case is £75. All subsequent cases will be £99 each. The Subscription includes free delivery on each case. Each case will have a minimum market price (defined below) of £125 at the time of order confirmation.

   1. Market price is set by regularly benchmarking our wines against up to three comparable wines on the market. 

3. Angel credit, Naked Wines Gift Cards, and Naked Wines Vouchers cannot be used towards purchase of the Subscription.

4. Payment for the Subscription will be collected by Barclays and is subject to Barclays Subscription Terms which can be found here.

5. You must be 18 years of age or older to sign up for the Subscription.

6. The first case is a preselected mix of white and red wines, all white wines, or all red wines. The selections cannot be modified. All subsequent cases will be packaged based on your preference, which can be communicated to your Wine Concierge by emailing wineconcierge@nakedwines.com. You may request changes to an upcoming case through your Wine Concierge up to two (2) weeks before the case is dispatched.

7. Your first case will be delivered within seven (7) business days of Barclays receiving payment, subject to availability. Subsequent cases will be delivered in accordance with our standard delivery service. We are unable to guarantee delivery dates to some areas of the UK (see the full list of out-of-area postcodes here). 

8. If you need to change your delivery address, you can do so by contacting your Wine Concierge at wineconcierge@nakedwines.com. We also offer a Click and Collect delivery option throughout the UK. More information on Click and Collect can be found here.

9. Wines in the cases may differ from those pictured in the advertisement due to availability.

10. The Naked Wines hassle-free guarantee policy does not apply to the Subscription, but we will cover goods that are damaged, faulty or mis-picked.

11. Cancellation of the Subscription can only occur through the Barclays App. The Subscription cannot be cancelled directly with Naked Wines. Cancellation will take effect within 48 hours of you cancelling the subscription via the Barclays app. If a case was already shipped prior to your cancellation, you cannot return it.

12. If you cancel the Subscription, you cannot sign up again for three (3) months after the date of cancellation.

13. In the event of a conflict or inconsistency between the Naked Wines Terms and Conditions and these Barclay x Naked Wines Subscription Terms, the Barclay x Naked Wines Subscription Terms shall prevail and control.

Naked Wines reserves the right to modify these terms and conditions at any time. In the event we need to make changes to any of the material terms of the Subscription, we will provide you email notice at least two (2) weeks prior to the change. Additional terms and conditions may apply, see complete details at https://www.nakedwines.co.uk/terms.

Beginning on December 1, 2022, Naked Wines is pleased to announce a special offer for RAC members. If you’re a current RAC member, here’s how it works:

1. RAC members, who are first time customers of Naked Wines, will receive a discount of £10 off every order they place between December 1, 2022 and December 1, 2023 (the “Offer”). The Offer excludes any pre-orders

2. The Offer can only be redeemed via the link provided to you by RAC Rewards. To redeem the Offer, you must use the same email address that is associated with your active RAC membership.

3. The Offer is for first time customers only and cannot be used in conjunction with any other offers or vouchers, including gift cards.

4. For RAC members who share one RAC account, only one member per RAC account may redeem the Offer.

5. You must be 18 years of age or older to redeem the Offer.

6. Your first purchase can be used on one of the following:

   1. A preselected package of 6 bottles; or

   2. Any purchase of 6 or more bottles on the site.

7. Redeeming the Offer will automatically enrol you in our Naked Angel program and our Standard Angel Terms apply.

8. If you cancel your membership with RAC, the Offer will be cancelled but you will remain a Naked Angel. Please see our Standard Angel Terms for more information on cancelling your Angel account.

9. We will provide weekly reporting to RAC on the customers who redeem the Offer. This data will be processed in accordance with our Privacy Policy.

10. The promotional value of the Offer is not refundable. The Offer is not redeemable for cash.

11. Naked Wines is unable to honour the Offer in JE or GY postcodes. See Out Of Area Postcodes for more information on our modified delivery service to certain postcodes.

12. Subject to prior written notice, Naked Wines reserves the right to modify, suspend or discontinue the Offer at any time.